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A few details up front — account count, rough monthly spend, whether you're sitting on Activate credits — lets the first call go straight to the useful part.
Response within one business day. Discovery calls run 20–30 minutes and cover account count, spend, and whether Tier 1 or Tier 2 fits.
No infrastructure access is needed for the discovery call itself. If we move forward, onboarding starts with a scoped, read-only IAM role — never keys or console credentials.